Welcome to ZubaidasHomestore.com ("Zubaidas Homestore", "we", "us", "our"), operated by Salma's and registered in Pakistan. These Terms of Service and Policies (the "Terms") govern your access to and use of www.zubaidashomestore.com and all related services, products, communications, and value-added offerings (collectively, the "Services").
By accessing, browsing, placing an order, or otherwise using our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree, please do not use the Services.
Section 1 – Eligibility, Access & Accounts
• You must be the age of majority under the laws of Pakistan to use the Services.
• Orders may be placed as a guest or through a registered account.
• You agree to provide accurate, complete, and current information at all times.
• You are solely responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• ZubaidasHomestore.com reserves the right to suspend or terminate accounts at its sole discretion.
Section 2 – Nature of Products
Zubaidas Homestore offers a variety of home and lifestyle products, including but not limited to:
Furniture
• Ready-to-Ship Furniture
• Made-to-Order Furniture
• Sofas, Sectionals, Beds, Dining Sets, Chairs, Recliners, Tables, Storage Solutions, and related furniture products
Household Products
• Cookware
• Serveware
• Dinnerware
• Cutlery
• Kitchen Appliances
• Home Décor
• Rugs
• Storage Solutions
• Home Essentials
• Lighting and related household products
Certain furniture products may be custom-made or manufactured specifically upon order. Due to the handcrafted nature of furniture production, minor variations may occur and shall not be considered defects, including:
• Fabric shade and texture variations
• Wood grain and finish variations
• Foam softness and comfort preferences
• Stitching and handcrafted finishing variations
• Dimensions within reasonable industry tolerances
Product images, colours, descriptions, and specifications displayed on the website are indicative only and may vary slightly from the final product.
Section 3 – Orders, Payments & Cancellation
Orders & Payments
• Prepaid orders are processed only after payment confirmation.
• Full advance payment is required for all furniture orders.
• Cash on Delivery (COD) is available for household item orders up to PKR 10,000.
• Household item orders exceeding PKR 10,000 require full advance payment.
• Accepted payment methods include Bank Transfer and any additional payment options made available at checkout.
• Orders placed on weekends or public holidays will be processed on the next working day.
Cancellation Policy
• All prepaid orders are non-cancellable and non-refundable once confirmed.
• Zubaidas Homestore reserves the absolute right to cancel or refuse any order at any stage without obligation to provide a reason.
• In the event that Zubaidas Homestore cancels an order, any applicable refund shall be processed through the original payment method or bank transfer, where possible.
Section 4 – Prices & Taxes
• All prices displayed on the website are inclusive of applicable taxes unless otherwise stated.
• Prices are subject to change without prior notice.
• Prices displayed online may differ from those offered in physical stores, promotional campaigns, special quotations, or exclusive events.
• Errors in pricing, product descriptions, specifications, or availability may be corrected at any time without prior notice.
• Zubaidas Homestore reserves the right to limit quantities, discontinue products, or modify product offerings at its discretion.
Section 5 – Delivery, Assembly & Timelines
Furniture
• Delivery coverage: Nationwide across Pakistan.
• Ready-to-Ship furniture is typically delivered within approximately 7–10 working days, subject to stock availability and delivery location.
• Made-to-Order furniture is manufactured specifically for each order and is typically delivered within approximately 30–35 working days.
• Delivery timelines are estimates only and are not guaranteed.
• Delivery charges are calculated at checkout based on the delivery location.
• Delays caused by production constraints, logistics disruptions, weather conditions, political unrest, strikes, natural disasters, or other events beyond reasonable control shall not be compensable.
Assembly
• Complimentary assembly is available in cities where Zubaidas Homestore furniture stores operate.
• In cities without a Zubaidas Homestore furniture store:
- Standard service includes delivery only.
- Assembly services may be available at an additional cost, subject to location and availability.
Household Products
• Household items are delivered nationwide across Pakistan.
• Karachi: Estimated delivery within 3–5 working days.
• Other Cities: Estimated delivery within 5–7 working days.
• Delivery charges are calculated at checkout.
• Delivery timelines may vary during sales, public holidays, adverse weather conditions, courier delays, or other unforeseen circumstances.
Risk of Loss
Ownership and risk of loss transfer to the customer upon successful delivery of the product.
Section 6 – Inspection, Acceptance & Damage Reporting
Customers must inspect products at the time of delivery.
Furniture
Any transit-related damage must:
• Be identified at the time of delivery.
• Be reported immediately to Zubaidas Homestore Customer Support and delivery personnel.
Acceptance of delivery constitutes confirmation that products have been received in satisfactory condition, except for latent structural defects covered under applicable warranty terms.
Claims for visible damage reported after delivery completion may not be entertained.
Household Products
Customers are advised to inspect packages upon receipt.
In the event of:
• Damaged products
• Missing items
• Incorrect products
Customers must notify Zubaidas Homestore Customer Support immediately and provide supporting photographs where applicable.
Failure to report issues within the required timeframe may result in the claim being declined.
Section 7 – Returns & Refunds
Furniture
Returns or exchanges are only permitted for furniture items that:
• Are damaged during transit
• Are delivered incorrectly
Any damage must be reported at the time of delivery.
Zubaidas Homestore will bear transportation costs for verified damaged or incorrect items.
Furniture items are not eligible for return, exchange, or refund due to:
• Fabric, upholstery, wood finish, or leather variations
• Foam softness or comfort preferences
• Minor handcrafted imperfections
• Dimensional tolerances within industry standards
• Customer negligence or misuse
• Access-related delivery issues
Household Products
· Returns or exchanges are only permitted if products are damaged, defective or incorrectly delivered
· Returned products must unused , in original packing & include proof of purchase
· Household products are not eligible for return, exchange, or refund if used, customer changes their mind or original packaging & components are missing
Refunds, where applicable, shall be processed through the original payment method or bank transfer.
Section 8 – Customer Responsibilities (Measurements & Access)
Customers are solely responsible for ensuring:
• Adequate door widths
• Hallways and staircases
• Elevator access
• Structural suitability of access routes
Zubaidas Homestore shall not be liable for:
• Inability to complete delivery due to access restrictions
• Damage resulting from restricted access
Proceeding with delivery despite warnings regarding access limitations constitutes acceptance of all associated risks by the customer.
Section 9 – Commercial Use Disclaimer
Products are intended for residential use unless expressly agreed otherwise in writing.
Commercial, hospitality, rental, institutional, or office use may void applicable warranties and service commitments.
Section 10 – Promotions, Marketing & Communications
Promotions, discounts, campaigns, and offers may be modified, suspended, or withdrawn without prior notice.
By using our Services, you consent to receive:
• Order updates
• Service notifications
• Promotional emails
• SMS messages
• WhatsApp communications
• Marketing calls
Customers may opt out of marketing communications at any time.
Section 11 – Privacy & Data Usage
Customer information including name, phone number, address, order details, and transaction information is collected to:
• Process orders
• Facilitate deliveries
• Improve services
• Provide customer support
• Comply with legal obligations
Analytics and tracking tools may be used to improve user experience and website performance.
All personal information is governed by the Zubaidas Homestore Privacy Policy.
Section 12 – Product Warranty & Manufacturer Warranty Policy
ZHomes Furniture Warranty
Selected ZHomes furniture products sold through Zubaidas Homestore are covered by a 10-Year Limited Structural Warranty.
Coverage includes:
• Structural integrity of wooden or metal frames
• Load-bearing joints and components
• Manufacturing defects affecting structural stability
Exclusions include:
• Fabric, upholstery, cushions, foam, and comfort levels
• Colour or finish variations
• Normal wear and tear
• Misuse, abuse, accidents, moisture, heat, pests, or unauthorized repairs
• Commercial or non-residential use
Terms:
• Valid only for the original purchaser
• Proof of purchase is required
• Repair or replacement does not restart the warranty period
• Warranty claims are subject to inspection and approval
Household Items & Electronic Products
Zubaidas Homestore acts solely as a retailer for household products, appliances, electronics, cookware, serveware, décor, rugs, storage solutions, and other third-party branded products.
Any warranty, guarantee, repair, replacement, or after-sales service shall be governed solely by the respective manufacturer, importer, distributor, or brand owner.
Zubaidas Homestore does not independently provide or guarantee any warranty coverage for such products.
Where reasonably possible, Zubaidas Homestore may assist customers in contacting the relevant brand or service provider, but such assistance does not create any warranty obligation on the part of Zubaidas Homestore.
Section 13 – Value-Added Moving & Relocation Services
Optional paid services may include:
• Furniture relocation
• Furniture movement within premises
• Dismantling and reassembly
These services:
• Are optional and chargeable
• Are subject to availability
• May be refused if deemed unsafe or impractical
Customers remain responsible for access feasibility and dimensional verification.
Section 14 – Intellectual Property
All trademarks, content, product images, graphics, designs, logos, and website materials are the exclusive property of Zubaidas Homestore and/or its licensors.
Unauthorized use, reproduction, or distribution is prohibited.
Section 15 – Feedback & Reviews
By submitting reviews, feedback, suggestions, photographs, or testimonials, you grant Zubaidas Homestore a perpetual, royalty-free, worldwide license to use, reproduce, modify, publish, and display such content.
Section 16 – Errors & Inaccuracies
Zubaidas Homestore reserves the right to correct errors, inaccuracies, omissions, pricing discrepancies, and product information at any time, including after an order has been placed.
Section 17 – Force Majeure
Zubaidas Homestore shall not be liable for delays or failures caused by events beyond reasonable control, including:
• Natural disasters
• Strikes
• Supply chain disruptions
• Political unrest
• Pandemics
• Government actions
• Transportation disruptions
Delivery timelines may be extended accordingly.
Section 18 – Disclaimer of Warranties
Except where expressly stated under Section 12, all products and services are provided on an "as-is" and "as-available" basis.
Zubaidas Homestore does not guarantee:
• Uninterrupted service availability
• Product suitability for individual preferences
• Error-free operation of the website
Nothing in this section limits the warranties expressly provided under Section 12.
Section 19 – Limitation of Liability
To the fullest extent permitted by law, Zubaidas Homestore shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of products or Services.
Section 20 – Indemnification
You agree to indemnify and hold harmless Zubaidas Homestore, Salma's, its affiliates, directors, officers, employees, contractors, and service providers from claims, losses, damages, liabilities, penalties, and expenses arising from:
• Breach of these Terms
• Misuse of products or Services
• Violation of laws or third-party rights
• False or inaccurate information provided by the customer
• Customer negligence regarding delivery access or product use
Section 21 – Termination
Zubaidas Homestore may suspend, restrict, or terminate access to Services at any time without prior notice.
Obligations and liabilities incurred before termination shall survive.
Section 22 – Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Pakistan.
Courts of competent jurisdiction within Pakistan shall have exclusive authority over disputes.
Section 23 – Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain valid and enforceable.
Section 24 – Entire Agreement
These Terms constitute the entire agreement between the customer and Zubaidas Homestore and supersede all prior communications and agreements.
Section 25 – Changes to Terms
Zubaidas Homestore reserves the right to amend, modify, or update these Terms at any time.
Continued use of the Services constitutes acceptance of such changes.
Section 26 – Contact Information
zubaidashomestore.com
Email: homestore@zubaidas.com
Phone: 0321-2000437
